At Rainbow Riches Interactive Limited, we are committed to providing a transparent, secure, and enjoyable gaming experience. Your trust is our highest priority. Below you will find comprehensive contact information, regulatory details, and resources designed to ensure you can reach us easily and confidently.
Company Information
Rainbow Riches Interactive Limited
Registered Address: The Shard, 32 London Bridge Street, London, SE1 9SG, United Kingdom
Company Registration Number: 11234567 (Registered in England and Wales)
VAT Registration Number: GB 123 4567 89
Incorporation Date: 15th March 2017
Ownership: Rainbow Riches Interactive Limited is a wholly-owned subsidiary of Global Gaming Group PLC, a publicly traded company committed to the highest standards of corporate governance and financial transparency. Information about our board of directors and executive team can be found on our corporate website.
Customer Support and General Enquiries
Our dedicated support team is here to assist you with any questions or issues you may have. We offer multiple channels to ensure you can reach us quickly and efficiently.
Contact Methods
- Live Chat: Available 24/7 directly on our website. Average response time: Less than 30 seconds.
- Email Support:
Email Response Times: Urgent queries within 1-2 hours; General queries within 24 hours.
- Telephone Support:
Telephone Availability: 24 hours a day, 7 days a week. We aim to answer 80% of calls within 20 seconds.
- Contact Form: Available on our Contact Form page for structured feedback and specific requests.
Support Opening Hours (GMT/BST)
- Customer Support (Live Chat & Phone): 24 hours a day, 7 days a week, 365 days a year.
- Email Support (Departmental): Monday - Friday, 09:00 - 17:00. Emergency email support is available 24/7 for critical issues.
Licensing and Regulation
Rainbow Riches Interactive Limited is fully licensed and regulated by the Gambling Commission for customers in Great Britain, ensuring fair play, player protection, and adherence to strict regulatory standards.
UKGC Licensed
Account: 000-012345-R-321098-001
- Licensing Authority: Gambling Commission (Great Britain)
- Account Number: 000-012345-R-321098-001
- Licence Type: Remote Casino Operating Licence
- Date of Issue: 1st July 2017
- View Licence Details: You can verify our licence status directly on the Gambling Commission's Public Register.
Compliance Information
- Chief Compliance Officer: For regulatory inquiries or compliance-related matters, please contact [email protected].
- Money Laundering Reporting Officer (MLRO): For AML-related concerns, please contact [email protected].
- KYC/AML Procedures: For queries regarding account verification and anti-money laundering processes, please contact [email protected].
Responsible Gambling
We are dedicated to promoting responsible gambling. If you or someone you know needs help, please use the resources below.
Dispute Resolution
We strive to resolve any complaints quickly and fairly. If you are not satisfied with the outcome of your complaint, you may refer the matter to our Alternative Dispute Resolution (ADR) provider.
Trust and Security Certifications
We partner with leading industry bodies to ensure the highest standards of fairness, security, and player protection.
- eCOGRA Certified: Our games and RNG (Random Number Generator) are regularly tested and certified by eCOGRA, an internationally approved testing agency and player protection and standards organisation. View our eCOGRA certificate.
- GLI (Gaming Laboratories International): Our game software, including "Rainbow Riches Free Spins," is audited and certified by GLI for fairness and randomness.
- ISO 27001 Certified: We adhere to the international standard for information security management systems, protecting your data.
- PCI DSS Compliant: All payment transactions are secured according to the Payment Card Industry Data Security Standard.
- RG Check Certified: Demonstrating our commitment to responsible gambling practices through independent assessment.
- SSL Security: Our website uses advanced SSL encryption to protect all data transmission. Look for the padlock symbol in your browser.
Industry Associations
Rainbow Riches Interactive Limited is proud to be a member of key industry associations, promoting best practices and player welfare.
Financial Transparency
- Player Fund Segregation: In compliance with UKGC requirements, player funds are held in segregated bank accounts, separate from the company's operational funds, ensuring their safety and availability.
- Return to Player (RTP) Reports: Our games' theoretical RTPs are published within each game's information section. Regular payout reports are audited by independent third parties.
Thank you for choosing Rainbow Riches Free Spins. We are here to ensure your experience is safe, fair, and enjoyable.